- Experience creating, documenting, and managing processes for global/large scale operations
- Lean Six Sigma Green Belt certification.
- Facilitates definition and documentation of process and changes required to run operations.
- Interview end-users in business functions to identify potential process improvement and automation candidates.
- Capture as-is process flow, including decision points, systems used, effort expended, transaction volumes, whether decision points require human judgement, whether the data is structured or unstructured, the % of exceptions, and the frequency of occurrence.
- Work with SMEs to ensure all processes are healthy and develop metrics with reporting lead to measure the KPIs and health of processes .